SAP C4C Online Training :
Course Content SAP CLOUD FOR CUSTOMER(C4C):
1 Introduction, C4C architecture
2 Project Scoping, Questionaire and implementation
3 Accounts, contacts, products, product categories
4 Org management, Territory Management
5 Activity Management (Telephone calls, email, task, activity)
6 Marketing target groups
7 Marketing Campaigns
8 Lead Management
9 Opportunity Management
10 Quotation Management
11 Sales Orders and Sales contracts
12 Pricing in C4C
13 Surveys and visits
14 Service ticket management
15 Business Roles and Authorizations
16 C4C UI configuration (field addition, field property changes, extension and mashups)
17 Integration with ECC through HCI
18 Code list mapping
19 Fine tune activities
20 Email and mobile integration
21 Data downloads (initial and Delta)
